At Veiled, we are committed to providing our customers with the highest quality products. We understand that sometimes, despite our best efforts, a product may not meet your expectations due to manufacturing defects. To ensure your satisfaction, we offer the following policy:

Policy Overview:

If you receive an item that is not in perfect condition due to a manufacturing defect, we guarantee that you will receive a new replacement item. This policy is designed to address genuine quality issues while preventing misuse.

Conditions for Replacement:

  1. Eligibility: The replacement policy applies only to items with manufacturing defects, such as faulty stitching, broken components, or significant imperfections.
  2. Proof of Purchase: To qualify for a replacement, you must provide proof of purchase, such as an order number or receipt.
  3. Inspection: The defective item must be returned to us for inspection. We will assess the product to confirm the manufacturing defect.
  4. Time Frame: Requests for replacement must be made within 30 days of receiving the item. After this period, the replacement policy will no longer apply.
  5. Condition of Item: The item must be unused and in its original condition. Items that show signs of wear and tear or misuse will not be eligible for replacement.

Replacement Process:

  1. Contact Us: If you believe your item is defective, please contact our customer service team at Provide your order details and a description of the defect.
  2. Return Instructions: Our customer service team will provide you with instructions on how to return the defective item.
  3. Inspection and Approval: Once we receive the item, our quality assurance team will inspect it. If the defect is confirmed, we will approve the replacement.
  4. Replacement Shipment: We will ship a new replacement item to you at no additional cost. You will be notified once the replacement item has been dispatched.


  • This policy does not cover defects caused by improper use, accidents, or normal wear and tear.
  • The policy is intended to ensure product quality and is not applicable for minor imperfections that do not affect the overall functionality of the item, such as loose threads.
  • Abuse of this policy, such as repeated requests for replacements without valid reasons, may result in the suspension of this guarantee for the customer.

Customer Responsibilities:

  • Properly care for and use the product as intended.
  • Provide accurate and honest information when reporting defects.

We value your trust and aim to provide you with products that meet the highest standards of quality. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.