Dear Megan,

Thank you for your glowing review and for sharing your excitement about finally getting your hands on this beautiful dress. We're thrilled to hear that the lace and interior lining lived up to your expectations in terms of quality and comfort, and that the fit was perfect.

However, we apologize for the disappointing snags on the fabric and the zipper catching the lace. We understand how frustrating it can be to receive a garment in less-than-perfect condition, especially after eagerly anticipating its arrival. Your feedback regarding the potential restocking of a returned item is well-noted, and we'll look into improving our quality control processes to prevent such issues in the future.

Your satisfaction is our top priority, and we want you to be able to fully enjoy this stunning piece without any distractions. Please don't hesitate to reach out to our customer service team for assistance with a replacement or any other support you may need. We're grateful for your loyalty and for taking the time to share your valuable feedback, which will help us enhance our products and services.

Thank you again for your support, and we look forward to serving you with exceptional experiences in the future.