Sofia Open Abaya - Desert Palm

We're deeply sorry to hear about your disappointing experience with the Sofia Open Abaya, Ahlam. We understand how frustrating and misleading it must feel to order what you believed was a complete set, only to receive just the abaya top piece without any matching underpiece, especially when our product description failed to clearly communicate that this was sold as a single piece rather than a coordinated set.

Your frustration about the unclear product description is completely justified, as we recognize that when customers are shopping for abayas online, they rely on accurate descriptions and clear information about what's included in their purchase to make informed decisions. The fact that you expected a complete set based on how we presented the Sofia Open Abaya means our product listing created false expectations and didn't provide the transparency you needed to understand exactly what you were purchasing.

We also understand your disappointment about the color not matching what you expected from the product photos, as getting both an incomplete set and a color that doesn't look like the blush pink shown in our images represents multiple ways that your actual purchase didn't align with what we led you to expect when placing your order.

We take great pride in providing clear, accurate product descriptions and photos that help customers make confident purchases, so it's absolutely unacceptable that our Sofia Open Abaya listing was misleading about both the completeness of the set and the true appearance of the truffle color. When customers invest in our pieces, they deserve complete transparency about what they're receiving and accurate visual representation of the colors and styling.

We're genuinely sorry that our unclear product information led to such disappointment with your Sofia Open Abaya purchase 💛